Personalised care

Our ethos of personalised and loving care

Posted on by Nicky Macfarlane

When the family of one our ladies living in Huntington House, came to take her out for lunch last week, she wasn’t ready, and her family weren’t in the least bit surprised or upset.

That’s because she is a fan of having a boiled egg for her breakfast, and, having carefully taken the top off her egg, it wasn’t quite cooked to her liking, so she had requested another one which was a little runnier.  We obliged with pleasure, so she could savour the breakfast she wanted before getting up and dressed.

This story is just one example of how residents enjoy our personalised, loving, caring approach. Our ethos is that every one of our residents has a meaningful day, choosing what they do and when they do it based on how they feel. From the moment they wake up, our residents’ emotional health, care, dignity and desires are always at least as important as their physical needs.  This is the gold standard of personalised care we work to 24/7/365.

 Family care in a home from home

Huntington House is family owned and run, and residents are treated like family. Residents and our team are free to be themselves in the warm, welcoming, homely and friendly environment we’ve created over the years – a quintessentially English country house suffused with love.

At Huntington House, we always go above and beyond to meet residents’ needs, and they get the nurturing support needed to be independent and live a full life.   Residents can do all the things they enjoyed before moving in – walking, painting, singing, talking, debating, creating and more – and can participate in all the activities and socialising they want and need, with the reassurance of round-the-clock care.

Walk into the house, and you’ll see residents’ art on the walls and their interests and desires reflected in what’s happening at each given moment. Bedrooms are comfortable and welcoming but are just one of the areas where residents can spend time and enjoy themselves.

Window decorations

Residents and their families are encouraged to explore our 30 acres of beautiful grounds, help with our garden or wander through the woods to see the sheep, chickens and horses who share our space.  This is very popular with our younger visitors!

Less mobile residents are accompanied by a team member whenever they want to go outside, whether for a gentle walk or a chance to sit and get some fresh air.

The Huntington and Langham Estate taxi

All you need is love

Unusually for our industry, our staff are positively encouraged to connect with residents, love them and care for them as if they were family.

We have higher than average staffing ratios to facilitate the levels of care we provide. That’s why, much like visiting a family home, when you explore the house and grounds, you’ll hear impromptu debates and conversations, see residents going on outings, laughing and chatting as they do crafts and hobbies or suggesting to the care team how seasonal decorations should be arranged.  A contented hubbub fills the air, and that’s all down to our excellent team.

Our Home Makers and Carers are handpicked for their ability to effortlessly initiate stimulating activities and conversations. Every day, they take the time to create memorable moments for residents based on each person’s personality and needs.

Recently, a quiz question led to a conversation between a carer and a lady living in Huntington House, where they discussed the resident’s female partner and looked at photos together, with her beaming as she recalled a long-ago day out and had the time to reflect on her memories and talk about her love.

What shall we do today?

At Huntington House, no two people are the same, and no two days are the same. That’s why we say no to rotas, schedules and timetables and why informality, flexibility and spontaneity are so important to us all.

Visit or live with us, and you’ll never hear someone say, “I’m off to do 32”.  You or your loved one will remain a person, not a number, a human being deserving of dignity and respect who is positively encouraged to continue living a full and enjoyable life with our loving support.

“The home has been exemplary in its care for my father. On his recent death, the staff members seemed just as upset as I was! The management is caring and hands-on; its supervision instils a caring attitude, which is so much the ethos of Huntington House from every member of staff. We have seen the kindness and willingness to do anything they can. I would not hesitate to recommend Huntington House.” – Janet S

At the Huntington & Langham Estate, we provide luxury care across our two specialist care homes.   Family-owned and run, we offer dignified, compassionate and personalised care to our residents, giving them the nurturing support they need to continue living full, independent and meaningful lives.

We are Butterfly and Dragonfly accredited and both homes have a Care Quality commission Good rating.

To arrange a visit to the Estate and tour our homes and grounds, please call 01428 604 600 or complete this form.