This week, we spoke to Bente, one of our team leaders at the estate, all about her day-to-day role.
What’s your name and role at Huntington and Langham Estate?
I’m Bente Dover, one of the team leaders here at the estate.
How long have you been working here?
I’ve been working with the Huntington team for 6 and a half years now, which also spans the time before Langham Court opened. I was initially employed to work at Langham, but started at Huntington House for three months.
Tell us more about your day-to-day role.
On an average day at the estate, I spend a lot of time speaking to the relatives of our residents, answering their questions and having reassuring conversations. My role also involves ensuring residents are as happy as possible and well looked after, with an eye kept on them at all times.
I’ll spend my time attending and preparing for funding meetings, organising ‘Resident of the Day’ and updating care plans as regularly as possible. My day will also involve taking phone calls from relatives or medical staff, and to call the doctor if necessary. It’s also my responsibility to give medication during the day.
I’ll always ensure staff are organised, have completed their care plans and filled in the relevant paperwork.
At the end of the day, it’s my job to make sure everything is done, and that the most calm and special experience possible is provided. Ultimately, it’s my aim to make sure residents are happy and well looked after!
What’s your favourite part of your job?
I love talking and spending time with the residents, knowing that I’m helping to improve their lives in so many ways.
What’s the most memorable experience you’ve had with our people?
The most memorable experience I’ve had was at a party one summer, when the residents were dancing with the staff and singing together – everyone was so happy, it was a truly magical experience!
What makes Huntington and Langham Estate unique?
Most definitely the fact that it’s so personal, and relatively relaxed. The people also make the estate unique, as everyone cares for each other.
What’s the most interesting/funny experience you’ve had in your role?
I would say the funniest experience I’ve had is when one of our residents was watching Prince Harry and Meghan’s royal wedding, and she started talking about her three husbands and relaying naughty jokes… it was so funny!
What’s the most rewarding part of your job?
The way the residents smile and acknowledge you when they see you and hear your voice is priceless.
Describe Huntington and Langham Estate in three words.
I would describe the estate as unique, special and individual.